Custom smart home technology is gaining headline appeal—who wouldn’t want a home that works seamlessly in sync with one's needs and demands? Yet, for those who get caught up in its appeal, it also generates frustration.

A recent report from the Customer and Product Experience 360 (CPX 360) shows just the level of frustration that they are experiencing. The report shows that, on average, tech users have to take more than eight steps to resolve an issue with a smart device. This process involves valuable time, on average two and a half hours, according to the report. And 22% of users cannot resolve the issue at all and return the product for a refund.

This now explains a two-part challenge that large scale builders face. First, builders need to be able to deliver technology that will solve for the buyer’s needs—keeping them away from retail shelves and DIY projects after they move in.

Second, builders also need to create a seamless, intuitive solution that is easy for the consumer to manage on a day-to-day basis that also reflects the builders brand.

Lennar has done just that. In this short video, David Kaiserman, president of Lennar Ventures, shares the company strategy on delivering technology in a useful, valuable way for the home buyer and a profitable way for the company.

The technology that Lennar offers certainly isn’t stopping there. The company has its sights on programs that will continue to advance the sustainability, energy management and the comfort of its homes.

Now, the company has two products that support Lennar’s vision of a simple consumer experience. The Lennar Everything’s Included product offers smart home features for convenience and comfort, along with technology for security and sustainability, with products such as Amazon Echo Show, Amazon Echo Dot, Amazon Employee smart home support, Baldwin Evolved Smart Lock, Honeywell Lyric Round Wi-Fi Thermostat 2.0, Lutron Smart Bridge PRO and More, Ring Video Doorbell, Samsung SmartThings Hub and Sonos One.

The company also offers buyers the chance to move into SunStreet communities in Florida, California and Colorado with homes that have built-in solar technology. The Lennar program makes it easy to use and is designed to produces enough energy for average household use, with the backup of local utility if needed.

This story appears as it was originally published on our sister site,