Inside Edge
Inside Edge: Bob Mirman on Trust, Referrals, and the Passionate Advocate
Bob Mirman has spent four decades proving that referrals don't happen by accident.
7 MIN READ
Customer Service
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Awards
America’s Favorite Home Builders of 2026, According to Buyers
2 MIN READ
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BUILDER Session
Demystifying Smart Energy for You, Your Team, and Your Customers
3 MIN READ
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BUILDER
How Builders' Excellent Customer Service Can Translate Online
5 MIN READ
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Products
Insulation Showdown: Polyiso vs. Graphite Polystyrene
Brought to you by OX Engineered Products2 MIN READ
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BUILDER
Customer Connection Requires 3 Distinct Voices from Home Builders
7 MIN READ
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BUILDER
IBS 2023: Proven Sales Tactics for a Tough Market
3 MIN READ
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BUILDER
Avid Ratings Acquires H2insight Home Builder Operations
1 MIN READ
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BUILDER
5 Common Pitfalls Hindering New-Home Marketers
9 MIN READ
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BUILDER
5 Quick Steps for Turning Satisfied Customers Into Elated Homeowners
6 MIN READ
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BUILDER
The 6 Essential Referral Drivers
4 MIN READ
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BUILDER
2022 IBS Preview: Creating a Winning Customer Experience
3 MIN READ
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BUILDER
The Importance of Customer Service in the Build-to-Rent Sector
4 MIN READ
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BUILDER
Cinnamon Shore Set to Release 40 Homesites in Early October
1 MIN READ
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BUILDER
How Builders Can Plan Their Online Reputation Management
5 MIN READ
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BUILDER
How Builders Use Property Tech to Enhance Customer Experience
7 MIN READ
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BUILDER
Hanley Wood | Meyers Research Announces Company Rebrand to Zonda
3 MIN READ
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BUILDER
The 100: A BUILDER Salute To The Backbone Of Our Next Recovery
5 MIN READ
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BUILDER
TRI Pointe Homes Opens New Bay Area Design Center
2 MIN READ
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BUILDER
The Placemaker: When And How To Fight For Neighborhood DNA That Lasts
11 MIN READ
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BUILDER
Big Builders Bet Big On Local Scale: Is It Paying Off?
12 MIN READ
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BUILDER
The Home Building Innovator's Dilemma
4 MIN READ
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BUILDER
New Home, Rosewood, and Minto Communities' Customer Excellence Manager Sabina Schleicher Star in Eliant Homebuyer's Choice Awards
8 MIN READ -
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BUILDER
Taylor Morrison, Shea Trilogy Repeat Among 'Most-Trusted' Housing Brands
Brought to you by Yardi4 MIN READ
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BUILDER
2019 IBS Preview: How to Market to Millennials
4 MIN READ
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BUILDER
Avid Ratings Adds 2 To Management Team
2 MIN READ
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BUILDER
Taylor Morrison Unveils N.C. Design Studio
1 MIN READ
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BUILDER
Seven Secrets to Exceptional Customer Service
5 MIN READ
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BUILDER
Let Your Customers Review You
6 MIN READ
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BUILDER
Four Steps to Defusing Customer Service Battles
6 MIN READ -
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BUILDER
Builder Takes Top Houzz Honors
1 MIN READ
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BUILDER
Builders Honored with 2017 Eliant Awards
4 MIN READ
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BUILDER
Don't Touch That Dial
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BUILDER
The Appeal of Real
3 MIN READ
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Builder
Newmark Homes Makes Houston Chronicle’s Top-Ten Small Employers List
1 MIN READ
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BUILDER
The Countdown to NEXTadventure: 75 Days
3 MIN READ
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BUILDER
Local Labor Rules
4 MIN READ
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BIG BUILDER
It's All App To You
6 MIN READ
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BIG BUILDER
Company Culture Gut-Check
4 MIN READ
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BIG BUILDER
Building Loyalty
5 MIN READ
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BUILDER
Get the Most Out of Customer Surveys
4 MIN READ
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BUILDER
14 Questions to Ask Before Launching a Customer Satisfaction Survey
6 MIN READ
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BUILDER
The Who
3 MIN READ -
BUILDER
Mitchell & Best, Meritage Take Top Avid Honors
2 MIN READ
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BUILDER
Schumacher Homes Takes Home Local Awards
1 MIN READ -
BUILDER
Customer Care Central
3 MIN READ -
BIG BUILDER
How to Be a Firm of Endearment
3 MIN READ
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BUILDER
Point of Focus
4 MIN READ -
BIG BUILDER
Putting on the Ritz
2 MIN READ -
BIG BUILDER
Reducing Anxiety for Home Buyers
3 MIN READ -
BIG BUILDER
Four Steps to Great Service
9 MIN READ
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BIG BUILDER
ICYMI: Customer Service and the Chipotle Effect
13 MIN READ
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BUILDER
Vegas Rules
9 MIN READ
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BUILDER
Personalization: Pipe-dream or Business Model?
7 MIN READ
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BUILDER
End the 'Trap Fence' Era
4 MIN READ
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BUILDER
Disrupt or Be Disrupted
4 MIN READ
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BUILDER
Five Service Lessons from the Big Guys
2 MIN READ
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BUILDER
Building Green as a Customer Service Strategy
3 MIN READ
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BIG BUILDER
Performance Anxiety
5 MIN READ
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BUILDER
The Fear Factor
3 MIN READ
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BUILDER
America's Top Service-Driven Home Builders
1 MIN READ
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Builder
A Builder's Guide to Preparing for Aug. 1's Dodd–Frank Changes
3 MIN READ
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BIG BUILDER
Chipotle Design
3 MIN READ
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BUILDER
Earning ROI in Customer Feedback
3 MIN READ -
Money
CBH Speeds Delivery Time, Putting Buyers on the Fast Track
2 MIN READ
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Money
Builders Salute Military Buyers
3 MIN READ
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BUILDER
Standard Pacific Steps Up Austin Play With Streetman Acquisition
3 MIN READ
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BUILDER
Toll Brothers Takes Home Builder of the Year Honors at HLS
3 MIN READ
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2013 BUILDER 100 Profile
Neal Communities Takes Florida by Storm
2 MIN READ -
BIG BUILDER
How to Generate Referral Business
3 MIN READ
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Builder 100
Bob Mirman
2 MIN READ
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Builder 100
Jason Forrest
2 MIN READ
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BIG BUILDER
Mungo Moves in to Alabama With Pearson Acquisition
2 MIN READ
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BIG BUILDER
AV Buys Royal Oak, Pushing Beyond Active Adult Home Building
3 MIN READ
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Mark LePage's Entrepreneur Architect
10 Rules for Building Your Brand
6 MIN READ
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Stat of the Day
Most Common Pain Points in Home Search are Service Related
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Builder 100
Five Ways Surveys Produce Results for Builders
3 MIN READ -
Builder 100
Success Story: Concierge Service Boosts Atlanta Builder's Sales
3 MIN READ -
Builder 100
Redfin Launches Builder Listing Service
1 MIN READ -
App Review
Mobile Apps: Home Depot Pro
1 MIN READ -
Readers Choice
Readers Choice: Moen Faucets
1 MIN READ -
Design
Wanted: Successful Builders
Brought to you by Freddie Mac1 MIN READ -
Design
Innovation that Sells Houses
3 MIN READ -
Money
Customization and Customer Service = Success
3 MIN READ -
Design
Design Details that Seal the Deal
4 MIN READ -
Design
Design Details that Seal the Deal
4 MIN READ -
Defect Defense
As Construction Accelerates, Will Defects Follow?
7 MIN READ
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Builder 100
Opening Models When Buyers Want to View Them
4 MIN READ -
Money
Paying More Than Lip Service to Supplier Partnerships
3 MIN READ -
Builder 100
Review Response
4 MIN READ
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Money
The Home Company Takes Flight by Listening to Customers
2 MIN READ -
The NAHB Research Center Corner
NAHB Research Center to support the Army Housing Division
2 MIN READ -
Builder 100
Shea and David Weekley Honored by J.D. Power
3 MIN READ -
Builder 100
Builders Adapt After J.D. Power Cancels This Year’s Customer Satisfaction Survey
5 MIN READ -
Money
Ryland Exits Dallas and Jacksonville Markets
1 MIN READ -
Building
Ryland Exits Dallas, Jacksonville Markets
1 MIN READ -
Builder 100
Do the Right Thing: How to Ensure Customer Satisfaction
8 MIN READ
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Money
Targeting the Correct Buyers May Be Key to Sales
3 MIN READ
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Builder 100
Shea Homes Makes Elite List of Customer-Friendly Companies
4 MIN READ
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Money
Banks Chase Small Builder to Offer Cash
3 MIN READ -
Products
Home Depot Launches New Initiative to Serve Pros
3 MIN READ -
Builder 100
Break Through Your Blog Inertia
3 MIN READ -
Money
KB to Shut Denver Accounting Center
1 MIN READ -
Business
The Trouble Next Door
12 MIN READ
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Builder 100
J.D. Power Survey: Builder Quality Up, Complaints Down
5 MIN READ -
Products
Hold the Phone: Kenmore Connect Aids Service Calls
4 MIN READ
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Builder 100
BIg Money: Home Building's Top Line
3 MIN READ
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Builder 100
Armstrong Cabinets Ranks Highest in Customer Satisfaction
1 MIN READ -
Money
New Mexico Startup Builder Tries To ‘Do It Right’
5 MIN READ
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Money
American Express OPEN Targets Lowe’s Pro Customers
3 MIN READ -
Building
Texas Builder Concentrates on Quality, Extra Services
3 MIN READ -
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Customer Service
In You They Trust
4 MIN READ -
Business
Disservice Call
4 MIN READ
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Builder 100
Consumers Report Fewer Problems, Greater Satisfaction With New Homes, J.D. Power Studies Find
1 MIN READ -
Builder 100
Pulte Leads Pack in J.D. Power's 2009 Customer Satisfaction Ratings
3 MIN READ -
Products
Pros' Satisfaction in Windows and Patio Doors Improves
2 MIN READ -
Design
Ric Heidenescher - Management
2 MIN READ
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2009 Pacesetter Awards Customer Service
Michael Ortega - Customer Service
2 MIN READ
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Business
To the Rescue
4 MIN READ
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Customer Service
The Buck Stops Here
4 MIN READ
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Building
Texas Might Soon Be Looking for New Way to Resolve Defect Disputes
3 MIN READ -
Builder 100
CUSTOM HOME Survey Results: Construction Costs
2 MIN READ -
Money
BUILDER Magazine Honors Pulte CEO as Executive of The Year
4 MIN READ -
Customer Service
Easy Does It
4 MIN READ
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Money
Warranty Complaints Continue to Nag Builders
6 MIN READ -
Builder 100
Minnesota Builders Know What Women Want
3 MIN READ -
Builder 100
Survey: Death of the Design Center
2 MIN READ -
Customer Service
Details, Details
4 MIN READ -
Builder 100
J.D. Power and Associates 2008 New-Home Builder Customer Satisfaction Survey
4 MIN READ -
Builder 100
New Homebuyer Satisfaction Up, According to Latest J.D. Power Survey
4 MIN READ -
Customer Service
Customer Service: Talk It Over
4 MIN READ
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2008 Pacesetters
Craig Rakowski
2 MIN READ
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2008 Pacesetters
Victor Myers
2 MIN READ
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Products
Supply Side: Beazer Builds Alliances
4 MIN READ -
Money
Closer: Final Frontier
3 MIN READ
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Design
Laing Launches Custom Home Division
1 MIN READ -
Builder 100
Directions08: Keynote Relates Keys to Leadership
1 MIN READ -
Builder 100
Chain Link--Battle of the Chain Stores
4 MIN READ -
Customer Service
Customer Service: Quality Control
4 MIN READ
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Money
Cultivating Your Brand Image
3 MIN READ
