Customer Service

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Customer Connection Requires 3 Distinct Voices from Home Builders

Voices hold power, and firms need to know which one to use when creating the most... More

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IBS 2023: Proven Sales Tactics for a Tough Market

Ahead of his building knowledge session at IBS, Jeff Shore provides tips for... More

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Avid Ratings Acquires H2insight Home Builder Operations

The acquisition will expand Avid Ratings’ offerings to further help home builders... More

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5 Common Pitfalls Hindering New-Home Marketers

Discover what challenges might be keeping you from reaching your full potential as... More

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5 Quick Steps for Turning Satisfied Customers Into Elated Homeowners

Co-authors Jeff Shore and Bob Mirman say ecstatic customers will bring scores of... More

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Builder Best Practices for Delivering the Highest Level of Customer Care

The best builders develop fundamental principles aimed to exceed home buyer... More

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The 6 Essential Referral Drivers

The following builder staff behaviors have the strongest impact on consumers’... More

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2022 IBS Preview: Creating a Winning Customer Experience

Tim Faller discusses the importance of setting, and managing, customer... More

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The Importance of Customer Service in the Build-to-Rent Sector

With a relatively high turnover rate among BTR residents, reviews and... More

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Q+A with Meritage Homes on Developing Curated Design Collections for Customers

The builder's strategy addresses buyers' desires for a simple, streamlined, and... More

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