Customer Service

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Demystifying Smart Energy for You, Your Team, and Your Customers

Learn how energy management solutions can streamline and simplify control of a... More

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How Builders' Excellent Customer Service Can Translate Online

In a time when disgruntled customers can easily take to the internet with... More

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Customer Connection Requires 3 Distinct Voices from Home Builders

Voices hold power, and firms need to know which one to use when creating the most... More

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IBS 2023: Proven Sales Tactics for a Tough Market

Ahead of his building knowledge session at IBS, Jeff Shore provides tips for... More

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Avid Ratings Acquires H2insight Home Builder Operations

The acquisition will expand Avid Ratings’ offerings to further help home builders... More

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5 Common Pitfalls Hindering New-Home Marketers

Discover what challenges might be keeping you from reaching your full potential as... More

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5 Quick Steps for Turning Satisfied Customers Into Elated Homeowners

Co-authors Jeff Shore and Bob Mirman say ecstatic customers will bring scores of... More

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Builder Best Practices for Delivering the Highest Level of Customer Care

The best builders develop fundamental principles aimed to exceed home buyer... More

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The 6 Essential Referral Drivers

The following builder staff behaviors have the strongest impact on consumers’... More

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2022 IBS Preview: Creating a Winning Customer Experience

Tim Faller discusses the importance of setting, and managing, customer... More

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