Getting your power tools serviced and repaired can be a hassle. If you send them away it can be expensive, and it can be tricky ordering the right parts if you're doing the work yourself. Baltimore-based DeWalt has taken the hassle out of servicing its products thanks to its Web site, www.dewaltservicenet.com.
Servicenet is a comprehensive site where tool users can find information and replacement parts directly from the company. The site offers online parts ordering, wiring schematics, service notes, and downloadable "how-to" repair videos. The 1-year-old Web site was used mainly by dealers for their tool orders but has now been made available to builders and end users.
The most unique feature of the site, and the part that will appeal to the pro user, the company says, is the ability to order parts. Servicenet manager Jennifer Little says other tool manufacturers may offer some parts listing and exploded art to make repairs easier, but says those sites do not offer purchasing. They also may not show price lists and repair instructions, she says.
Servicenet, on the other hand, does. In addition, it has a tool breakout diagram that links directly with appropriate part numbers for quick and easy selection. Large-scale parts orders can be entered online with the "Quick Order Builder," a feature that makes entering multiple line items simpler and faster, the company says.
Learn more about markets featured in this article: Baltimore, MD.
