Customer Satisfaction

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Tri Pointe Homes Releases Its Killer App

The Tri Pointe Homes Homebuyer App provides buyers with streamlined communication... More

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Who Are the Most Trusted Home Builders of 2024?

According to Lifestory Research, Taylor Morrison is the most trusted home builder... More

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IBS 2023: Proven Sales Tactics for a Tough Market

Ahead of his building knowledge session at IBS, Jeff Shore provides tips for... More

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Avid Ratings Acquires H2insight Home Builder Operations

The acquisition will expand Avid Ratings’ offerings to further help home builders... More

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5 Quick Steps for Turning Satisfied Customers Into Elated Homeowners

Co-authors Jeff Shore and Bob Mirman say ecstatic customers will bring scores of... More

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Builder Best Practices for Delivering the Highest Level of Customer Care

The best builders develop fundamental principles aimed to exceed home buyer... More

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The 6 Essential Referral Drivers

The following builder staff behaviors have the strongest impact on consumers’... More

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3 Crisis Management Strategies

From construction site accidents to negative online reviews, find out how to... More

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Virtual Reality Makes Product Selection Easier

VR specialty product apps save time and build customer confidence. More

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IBS 2022: Mastering the Juggling Act of Building in the Modern Age

Nick Schiffer, Katie Kath, and Joe Christensen share best practices to manage the... More

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