Center for Urban Pedagogy

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First Impressions

At the Ryland Homes sales center for its newest phase, Northwest Village, the team... More

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The Nationals: Far From Ordinary

Sometimes the best things happen when there is nothing to lose. Such was the case... More

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Day in the Life: Ahead Of The Curve

A tuxedoed Stephen Paul capped off a busy Thursday in October by accepting four... More

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Detail Oriented

Whether shopping for a new car, a new home, or a college education, the latest customer service focus is on the importance of an overall buying “experience” that puts the buyer at ease. More

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Contain the Damage

Tough customers come in many guises and are labeled with a variety of names by builders: difficult customer, high-maintenance customer, the squeaky wheel, and customer from hell to list just a few of the more polite terms. More

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Buyer's Choice

What are custom home buyers asking for in kitchens and baths right now? We put that question to custom builders in different markets around the country. More

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HomeDestinations: Work

A top priority for the wives in our focus group: an out-of-the-way space for all... More

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