J.D. Power and Associates 2008 New-Home Builder Customer Satisfaction Survey

See the top performers in customer service, design, and quality.

As noted in today's story, J.D. Power and Associates have released its annual rankings of new-home builders. J.D. Power and Associates ranks builders by customer satisfaction, new-home design, and new-home construction quality in 33 major markets. The following table lists the three highest finishers, when appropriate in customer satisfaction, along with the highest finishers in design and quality. Rankings are based on numerical scores, not necessarily statistical significance.
Albuquerque, N.M.*
Customer Satisfaction
Highest
Pulte Homes
Centex Homes
Design
Pulte
Quality
Centex Homes
Atlanta
Customer Satisfaction
Highest:
John Wieland Homes and Neighborhoods
Sharp Residential Builders
David Weekley Homes
Design
John Wieland Homes and Neighborhoods
Quality
John Wieland Homes and Neighborhoods
Austin, Texas
Customer Satisfaction
David Weekley Homes
Centex Homes
Standard Pacific Homes
Design
David Weekley Homes
Quality
David Weekley Homes
Central Valley/Fresno, Calif.
Customer Satisfaction
Highest:
Granville Homes
Centex Homes
Wathen-Castanos
Design
Granville Homes
Quality
KB Home
Charleston, S.C.*
Customer Satisfaction
Highest:
Centex Homes
Ryland Homes
Design
KB Home
Quality
Centex Homes
Charlotte, N.C.
Customer Satisfaction
Highest: John Wieland Homes and Neighborhoods
Centex Homes
Pulte Homes
Design
John Wieland Homes and Neighborhoods
Quality
C.P. Morgan Communities (tie)
John Wieland Homes and Neighborhoods (tie)
Chicago
Customer Satisfaction
Highest: Cambridge Homes (tie)
Highest: Pulte Homes (tie)
Highest: Lakewood Homes (tie)
Design
Cambridge Homes
Quality
Pulte Homes
Columbus, Ohio
Customer Satisfaction
Highest:
M/I Homes
Dominion
Centex Homes
Design
M/I Homes
Quality
Centex Homes
Dallas/Ft. Worth
Customer Satisfaction
Highest:
Darling Homes
Huntington Homes
Fox & Jacobs
Design
Darling Homes
Quality
Darling Homes
Denver/Colorado Springs, Colo.
Customer Satisfaction
Highest:
Shea Homes
John Laing Homes
Pulte Homes
Design
John Laing Homes
Quality
Classic Homes
Ft. Myers/Naples, Fla.
Customer Satisfaction
Highest:
Pulte Homes
DiVosta Homes
Lennar
Design
Pulte Homes
Quality
DiVosta Homes
Greensboro, N.C.
Customer Satisfaction
Highest: Eastwood Homes
D.R. Horton
K. Hovnanian
Design
D.R. Horton
Quality
Eastwood Homes
Greenville, S.C.
Customer Satisfaction
Highest: Eastwood Homes
Lennar Homes
Ryan Homes
Design
Eastwood Homes
Quality
Eastwood Homes
Houston, Texas
Customer Satisfaction
Highest:
Trendmaker Homes
Highland Homes
KB Home
Design
Darling Homes
Quality
Trendmaker Homes
Inland Empire, Calif.
Customer Satisfaction
Highest: Del Webb
Shea Homes
Meritage (tie)
Standard Pacific Homes (tie)
Design
Meritage Homes
Quality
Standard Pacific Homes
Jacksonville, Fla.
Customer Satisfaction
Highest:
Pulte Homes
KB Home
Mercedes Homes
Design
Beazer Homes
Quality
Pulte Homes
Los Angeles/Ventura, Calif.
Customer Satisfaction
Highest: Pulte Homes
John Laing Homes
Standard Pacific Homes
Design
Pulte Homes
Quality
Pulte Homes
Las Vegas
Customer Satisfaction
Highest:
Centex Homes
Meritage Homes
Del Webb
Design
Centex Homes
Quality
Centex Homes
Minneapolis
Customer Satisfaction
Highest:
Centex Homes
Lennar
Mattamy Homes
Design
Centex Homes
Quality
Mattamy Homes
Northern New Jersey*
Customer Satisfaction
Highest: Del Webb
Design
Del Webb
Quality
Del Webb
Orange County, Calif.* Customer Service
Highest:
Standard Pacific Homes
John Laing Homes
Design
Standard Pacific Homes
Quality
Standard Pacific Homes
Orlando
Customer Satisfaction
Highest:
David Weekley Homes
Pulte Homes
Centex Homes
Design
David Weekley Homes
Quality
David Weekley Homes
Palm Beach, Fla.
Customer Service
Highest:
Minto Communities
Lennar
Centex Homes
Design
Minto Communities
Quality
Minto Communities
Philadelphia
Customer Service
Highest: Del Webb
Pulte Homes
Ryan Homes
Design
NV Homes (tie)
Pulte Homes (tie)
Quality
Del Webb
Phoenix
Customer Service
Highest:
Shea Homes
Ashton Woods
T.W. Lewis Company
Design
T.W. Lewis Company
Quality
T.W. Lewis Company
Raleigh/Durham, N.C.
Customer Service
Highest
Centex Homes
Lennar
Drees Custom Homes
Design
Drees Custom Homes
Quality
Centex Homes
Sacramento
Customer Service
Highest:
Tim Lewis Communities
Del Webb
John Laing Homes
Design
Tim Lewis Communities
Quality
Centex Homes
San Antonio, Texas
Customer Service
Highest: Medallion Homes
Highland Homes
Centex Homes
Design
Medallion Homes
Quality
Medallion Homes
San Diego
Customer Service
Highest:
Shea Homes
Lennar
KB Home
Design
Shea Homes
Quality
Lennar
San Francisco Bay Area
Customer Service
Highest:
Del Webb
Pulte Homes
Centex Homes
Design
Shea Homes
Quality
Centex Homes
Tampa
Customer Service
Highest: Centex Homes
Pulte Homes
David Weekley Homes
Design
David Weekley Homes
Quality
David Weekley Homes
Tucson, Ariz.
Customer Service
Highest: Pulte Homes
Lennar
Meritage Homes
Design
Pulte Homes
Quality
Lennar
Washington, D.C.
Customer Service
Highest:
Pulte Homes
Van Metre Homes
Winchester Homes
Design
Winchester Homes
Quality
Pulte Homes
*No other builder in this market performs above the market average.