Surveys provide valuable insight for companies looking to improve customer relations.
Sometimes difficult customers require extreme tactics, write the authors of a new book on customer service strategies.
Customer reviews are the most important influencer of purchasing decisions. What should you do when someone gives you a fraudulent one?
In his latest blog, Avid Ratings founder/CEO Paul Cardis explores how iBeacon technology will forever change the customer experience of buying a home.
The first of a three-part series on the disruptive impact of eCommerce on home buying, from Avid CEO and Founder Paul Cardis.
