A profile of Big 50 firm HUB Design/Build co-owners Mark and Lynne Graves Stephenson.
So far this year, 52% of Tom Poulin's volume has come from past clients or their referrals. The president of Poulin Design Remodeling, in Albuquerque, N.M., says that is typical for his company. And high on the list of reasons why? The two-year warranty Poulin offers on all the company's work.
It might seem like filling out a materials order would be relatively simple, but anyone who has done it long enough will tell you that there are myriad things that can go wrong. Max Isley, president of Hampton Kitchens, decided he'd had enough of the wasted time and money such errors caused.
