The NAHB Research Center Corner
IT'S BEEN SAID THAT TOTAL quality builders are highly productive and build homes more efficiently than other builders, so it makes sense that they would also enjoy higher profits, greater customer satisfaction, and fewer defects. Results of a recent NAHB Research Center survey of National Housing Quality (NHQ) program participants emphasize that very point, underscoring the program's positive impact on productivity, profitability, and customer satisfaction ratings.