THANK YOU VERY MUCH FOR A SUPER article (“Virtual Care,” May 2005, page 75)! You captured the customer loyalty by design concept very well and covered all the salient points in a fun-to-read fashion. We have already had a number of calls and e-mails from interested builders, so you struck a chord. I am much indebted to you.
CEO NEW SURROUNDINGS SARASOTA, FLA. VIA E-MAIL
