Delivering and Servicing Sales

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The Zero Moment of Truth: Lessons From Amazon.com The Zero Moment of Truth: Lessons From Amazon.com

The first of a three-part series on the disruptive impact of eCommerce on home buying, from Avid CEO and Founder Paul Cardis. More

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CBH Speeds Delivery Time, Putting Buyers on the Fast Track CBH Speeds Delivery Time, Putting Buyers on the Fast Track

With its recently launched Fast Track Program, CBH Homes found a way to reward the most prepared buyers with a streamlined process that expedites the delivery time of their new home. More

Builders Salute Military Buyers
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Builders Salute Military Buyers

In military towns across the U.S., savvy builders are enticing service members to... More

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How to Generate Referral Business How to Generate Referral Business

Creating a purchase experience for your home buyer customers that turns each of them into a referral-business engine is the focus Eliant principal Bob Mirman brings to this piece, and to his Boot Camp session at next week's Housing Leadership Summit, May 12-14, at the Ritz Carlton, Laguna Niguel, in Dana Point, Calif. More

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Bob Mirman Bob Mirman

Customer care myth: Home buyer satisfaction increases in an up market. More

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Martin Freedland Martin Freedland

Labor myth: Talent lost during the recession is easily replaced. More

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Success Story: Concierge Service Boosts Atlanta Builder's Sales

Concierges for Peachtree Communities answer most calls in 12 seconds, with smart phones speeding up response times. More

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Customization and Customer Service = Success

A Florida home builder becomes a success story by pleasing customers with extensive customization. More

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The Home Building Industry: A Work in Progress The Home Building Industry: A Work in Progress

Economic recoveries often aren't pretty, and this one may be downright homely. More

Shopping: What Can You Get for $100?
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Shopping: What Can You Get for $100?

With a little ingenuity, shopping on a shoestring can look like a million bucks. More

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