Builder Magazine: Customer Satisfaction

Builder Welcomes New Editorial Director

Tue, 12 Feb 2013 11:56:12 EST

The magazine's new editorial director has crafted a quick survey to solicit feedback from readers.

Don't Believe the Hype: People Matter More Than Metrics

Fri, 8 Feb 2013 02:33:51 EST

Michael Anschel offers a reminder: Despite the platitudes that business leaders have been spouting off for eons, it really is the people who matter the most, both inside and outside your company.

The Internet Changes Builders' Face-To-Face Conversations With Buyers

Wed, 19 Dec 2012 05:35:33 EST

Less of a hard sell, more enphasis on the particulars of the purchase.

As the Fog of Recession Lifts, Builders Take Stock in How They've Changed

Mon, 11 Jun 2012 01:45:35 EST

More focus on customers, less focus on opening new markets inform builders' business models today.

Shea and David Weekley Honored by J.D. Power

Thu, 15 Mar 2012 02:33:27 EST

The two are the only home builders on J.D. Power's list of 50 top customer service brands.

Pulte Charged $13.6 Million in Defect Suit

Thu, 8 Mar 2012 02:01:06 EST

The ongoing lawsuit was brought by more than 800 homeowners in a Del Webb community in Arizona.

Referrals Drive Growth for Customer-Focused Builders

Sat, 25 Feb 2012 01:32:20 EST

Attentive customer satisfaction, from the sale to move-in and beyond, can turn buyers into evangelists.

The Problem With Customer Satisfaction Surveys

Fri, 3 Feb 2012 12:30:00 EST

Don't get scammed by high response rate programs that measure very little.

Builders Adapt After J.D. Power Cancels This Year’s Customer Satisfaction Survey

Mon, 19 Dec 2011 04:44:58 EST

The award’s cachet has depended on how aggressively builders market it.

Software Program Allows Builders to Operate From Single Database

Mon, 19 Dec 2011 04:43:44 EST

Kova Solutions' system also makes it easier for buyers to choose the house they want.

Three Sales Gurus Offer 15 Tips to Help Sell Homes

Mon, 19 Dec 2011 04:42:30 EST

Builder went outside the home building industry to find notable sales and marketing gurus to offer tips on how to sell homes in today's harsh environment.

Price Discounting Often Determined Which Builders Led Their Markets in Closings in 2010

Thu, 28 Jul 2011 03:02:19 EST

Stripping houses down to their basics left more room for customization and margin gains.

WCI Gives Home Buyers Apple iPads

Tue, 28 Jun 2011 05:27:11 EST

A Florida-based builder loads the computer tablets with custom software that helps the builder and buyer communicate during home construction, and, hopefully, brings referred customers.

A Custom Builder Adds Buyer Education to Its List of Services

Tue, 5 Apr 2011 11:01:09 EST

Sterling Homes in Massachusetts launches a seminar series whose topics include financing and the benefits of modular construction.

Shea Homes Makes Elite List of Customer-Friendly Companies

Fri, 11 Mar 2011 04:28:45 EST

The privately owned home builder was ranked alongside Jaguar, Southwest Airlines, and other household brands in J.D. Power’s 2011 list of “Customer Service Champions.”

Social Media Puts Builders Where Their Customers Converge and Converse

Wed, 29 Dec 2010 01:44:22 EST

Companies look to create a sense of community about their products and neighborhoods.

Sacramento Customers Note Longtime Builder in J.D. Power Survey

Thu, 23 Sep 2010 12:43:47 EST

John Mourier Construction, which builds as JMC Homes, has maintained its service levels during the recession.

J.D. Power Survey: Builder Quality Up, Complaints Down

Wed, 15 Sep 2010 03:29:45 EST

Pulte is unseated by Shea Homes and Standard Pacific Homes at the top of the annual survey.

J.D. Power: Quality Up, Complaints Down

Wed, 1 Feb 2012 10:55:03 EST

Home builders may be building far fewer homes, but the people who buy them are happier both with they way they are treated as customers and the quality, according to the annual survey. "There is some silver lining" to the housing downturn, said Dale Haines, senior director of the real estate and construction industries practice at J.D. Power. Both (customer satisfaction and perception of quality) are improved from last year across geographies," said Haines. "So the performance improvement is pretty exciting."

Home Buyer Satisfaction Improves

Wed, 29 Dec 2010 01:35:04 EST

Compared to other major industries, housing's customer satisfaction scores are even more impressive.