Customer Satisfaction

Customer Satisfaction

• News From residential architect

  Design trends, award-winning projects, and more from BUILDER's sister magazine.

   

• Wausau Homes Starts Fresh in Its Second Half-Century

  A new marketing and sales strategy focuses on reducing buyers’ anxieties.

   

• Delaware Builder’s Team Approach Reaps Rewards and Awards

  Schell Brothers concentrates on making its customers happy.

   

• MBK Homes, Rosewood Homes Focus on Customer Satisfaction, Construction Quality

  Builders' efforts net them both national awards from Eliant.

   

• Personalized Customer Service Results in Success for San Antonio Startup

  TriStone Homes enjoys strong growth, even in a difficult market.

   

• Builders Explore New Connections With Mobile Customers

  KB Home and Shea Homes let prospects access new-home information on their cellphones.

   

• Pulte Leads Pack in J.D. Power's 2009 Customer Satisfaction Ratings

  Annual rankings also find that new-home owners in general are happier with the quality of their homes.

   

• J.D. Power Survey: Tougher Competition Leads to Higher Home-Quality Levels

  Firm's new-home quality study finds a notable dip in the number of reported problems per home.

   

• Survey Says Consumers Unhappy with Replacement Window and Door Purchases

  Pella Windows ranks highest in overall customer satisfaction.

   

• Marketing Expert Says Builders Can Reach New Buyers By Building Relationships With Them

  Seth Godin doesn't think discounting will continue to be effective bait.

   

• Homeowner Associations Watch Warily as Builders Downsize Products

  Changes within existing communities have met with occasional owner opposition.

   

• Texas Homeowners and Builders Face Uncertain Future About Resolving Construction Defect Problems

  TRCC, which had been evaluating the legitimacy of homeowner complaints, will cease operations next summer.

   

• KB Gets NAHB-RC Certification for Quality

  The NAHB Research Center on March 26 announced that KB Home (NYSE: KBH) has for the second consecutive year earned its National Housing Quality (NHQ) Certified Builder designation for all of its operations nationwide. It remains first and only builder since the program was begun in 2004 to do so.

   

• Warranty Complaints Continue to Nag Builders

  One Atlanta company keeps them under control with responsive customer service and homeowner education.

   

• Home Depot Reports A Fourth-Quarter Loss

  But company officers say results were "distorted" by charges and writedowns, as well as one fewer reporting week.

   

• J.D. Power and Associates 2008 New-Home Builder Customer Satisfaction Survey

  See the top performers in customer service, design, and quality.

   

• Pulte, Centex Lead in J.D. Power Survey

  New home buyers say they are more satisfied as builders add incentives and focus on quality.

   

• New Homebuyer Satisfaction Up, According to Latest J.D. Power Survey

  Buyers may be fewer, but they are happier with their builders, according to the latest J.D. Power and Associates New-Home Builder Customer Satisfaction Survey.

   

• David Weekley Homes Honors Suppliers

  Annual awards based on quarterly rating of quality and service by the builder’s employees.

   

• Buyers' Interest Spikes in May, Says Survey

  Sales may have continued their slow suffering through 1Q2008, but halfway into the second quarter some positive undercurrents have gained force.