Customer Satisfaction

Customer Satisfaction

• Builders Adapt After J.D. Power Cancels This Year’s Customer Satisfaction Survey

  The award’s cachet has depended on how aggressively builders market it.

   

• Software Program Allows Builders to Operate From Single Database

  Kova Solutions' system also makes it easier for buyers to choose the house they want.

   

• Atlanta area Traton turns to 3rd party for customer satisfaction scoring

   

• Three Sales Gurus Offer 15 Tips to Help Sell Homes

  Builder went outside the home building industry to find notable sales and marketing gurus to offer tips on how to sell homes in today's harsh environment.

   

• Price Discounting Often Determined Which Builders Led Their Markets in Closings in 2010

  Stripping houses down to their basics left more room for customization and margin gains.

   

• WCI Gives Home Buyers Apple iPads

  A Florida-based builder loads the computer tablets with custom software that helps the builder and buyer communicate during home construction, and, hopefully, brings referred customers.

   

• A Custom Builder Adds Buyer Education to Its List of Services

  Sterling Homes in Massachusetts launches a seminar series whose topics include financing and the benefits of modular construction.

   

• Shea Homes Makes Elite List of Customer-Friendly Companies

  The privately owned home builder was ranked alongside Jaguar, Southwest Airlines, and other household brands in J.D. Power’s 2011 list of “Customer Service Champions.”

   

• Social Media Puts Builders Where Their Customers Converge and Converse

  Companies look to create a sense of community about their products and neighborhoods.

   

• Sacramento Customers Note Longtime Builder in J.D. Power Survey

  John Mourier Construction, which builds as JMC Homes, has maintained its service levels during the recession.

   

• J.D. Power Survey: Builder Quality Up, Complaints Down

  Pulte is unseated by Shea Homes and Standard Pacific Homes at the top of the annual survey.

   

• Home Buyer Satisfaction Improves

  Compared to other major industries, housing's customer satisfaction scores are even more impressive.

   

• News From residential architect

  Design trends, award-winning projects, and more from BUILDER's sister magazine.

   

• Wausau Homes Starts Fresh in Its Second Half-Century

  A new marketing and sales strategy focuses on reducing buyers’ anxieties.

   

• Delaware Builder’s Team Approach Reaps Rewards and Awards

  Schell Brothers concentrates on making its customers happy.

   

• MBK Homes, Rosewood Homes Focus on Customer Satisfaction, Construction Quality

  Builders' efforts net them both national awards from Eliant.

   

• Personalized Customer Service Results in Success for San Antonio Startup

  TriStone Homes enjoys strong growth, even in a difficult market.

   

• Builders Explore New Connections With Mobile Customers

  KB Home and Shea Homes let prospects access new-home information on their cellphones.

   

• Pulte Leads Pack in J.D. Power's 2009 Customer Satisfaction Ratings

  Annual rankings also find that new-home owners in general are happier with the quality of their homes.

   

• J.D. Power Survey: Tougher Competition Leads to Higher Home-Quality Levels

  Firm's new-home quality study finds a notable dip in the number of reported problems per home.