Service Focus Builder Kimball Hill Homes has established a partnership with BuildTopia in which the software company will develop customer service software tools. The new software will be customized for Kimball Hill and also be available to BuildTopia customers as BTService. The new software will let customers submit warranty requests online, as well as provide customer service representatives with a complete history of the customer's business relationship with the builder. The system will also issue reports that will offer insight into the types of warranty requests coming in, plus response rates, warranty costs, and defect analysis.
CEDIA Dome The Custom Electronic Design and Installation Association (CEDIA) has developed a traveling educational display, known as the CEDIA Dome, that breaks the home technology industry into seven categories: advanced video displays, whole-house audio, environmental control systems, whole-house video, home data, whole-house control, and education and certification. The CEDIA Dome debuted at the International Builders' Show in January and will appear at three other trade shows this year, including CEDIA Expo 2004 in Indianapolis, Sept. 8–12.
Sales System TrueLine released its Sales Solution sales automation software at this year's Builders' Show. The new software comes as a stand-alone product or integrated with TrueLine's full back-office system. Sales Solution features sales and marketing tracking, option and lot selection, a mortgage calculator, and management reporting.
Secure Future The benefits of Honey-well's purchase of FutureSmart last year are now emerging. Honeywell is integrating its Ademco security systems into its FutureSmart structured wiring panels, which will make purchasing home-tech systems easier for builders. Pricing has yet to be established. For more information, visit www.futuresmart.com.