DALLAS—Downstairs at David Weekley Homes' New Home Center in Dallas, it's what you might expect of a design center that lends access to a sampling of model homes. A life-size bronze sculpture of children at play, a soothing fountain, and a sincere, but not overly pushy female receptionist add up to warmth, style, and a calming grace.

Up the slate-covered stairs on the second floor, Weekley's regional offices are another story altogether.

8:30 A.M. For Kellie Patch, division coordinator at David Weekley Homes in Dallas, Oct. 2, 2006, starts a new week and a new fiscal period. And so it's a day of reconciling what occurred and reckoning with what's ahead. Patch reports to Jim Monk, one of three Dallas-area division presidents. She gathers information and spews out reports that tie sales, closings, stages of production, and commission allocations among Monk's four project managers and their respective staffs.

The proverbial buck stops with Patch. She cross-checks data, searching for discrepancies before she issues reports to Monk. Each sale carries with it the potential for collateral spreadsheet misery, and she navigates each through the treacherous terrain between a “sale” and a “closing.”

BB061101064L1.jpg Often she acts as the liaison between title, mortgage, and the field. On occasion, she assumes the role of cheerleader and other times the role of the wise guy, administering measured doses of sugar or spice to encourage or cajole team members and external customers to get off the dime when it's most necessary.

After 13 years with David Weekley—most of it with Monk—you'd think Patch might have already “seen it all” when it comes to closing miscues. But she'll be the first to admit she regularly is surprised by some new twist. It's the varied nature of the job that she loves.

“There really isn't anything that we can't fix,” she notes of the responsibilities associated with her role. “It's just a matter of being creative or having the right information to go solve a problem that arises.”

And on this Monday, marking a new week, a new month, and a new quarter—that theory will be put to the test.

9:00 A.M. On Mondays, two critical meetings occur. The first, at 9:00 a.m., is when Rice and other area presidents join corporate division heads, CEO John Johnson, and chairman David Weekley on a conference call. A swarm of activity takes place to ensure Rice is well prepped.

Seemingly since dawn, coordinators for each of the area's 18 project managers are talking to sales, reeling in information from the just-ended weekend's activity. Patch and her two counterparts roll up a preliminary area report and then brief their respective division presidents. Each division president volleys his recap to Rice, who in turn, reports his area's status during the Monday morning call.

Learn more about markets featured in this article: Dallas, TX.