Other stories by Judith Stock

  • Training the Selection Staff

    The Ryland Group, Toll Brothers, John Laing Homes, and Centex Homes all put a distinctive spin on programs offered to those who sell options and upgrades.

  • Double Duty

    The process that new home buyers go through to select options and upgrades has evolved over years of practice. "So far this year, 30 percent of our profit comes from our design centers," says John Rymer, vice president of sales and marketing, Morrison Homes in Atlanta.