Construction management software provider Builder MT is now marketing and supporting Corrigo's Web-based warranty application.
Tom Gebes, Builder MT's president, says adding a warranty system completes the loop for builders. He says most of his customers use the sales software from Builder1440 or Sales-Simplicity, Builder MT's purchasing and workflow system, and Timberline for accounting and estimating. But until now, there hasn't been warranty software that integrates as well into Builder MT/Timberline.
Gebes says the software maker piloted the new Corrigo application with four builders during the last two months of 2006: LaMontagne Management Corp., Bedford, N.H.; Metropolitan Homes, Denver; Coscan Homes, Ft. Lauderdale, Fla.; and Namwest Communities, Phoenix.
“Right now, our warranty system is all paper based,” says Kim Alonso, vice president of information technology for Coscan Homes. “We're hoping adding Corrigo will eliminate paper shuffling and miscommunication, and improve our ability to send the right service tech to a job,” she adds.
Here's how it works: A home buyer uses a personalized URL and password to get on a Web portal to report a problem with a refrigerator. The message then gets translated into a service request on the customer service coordinator's computer. Builders can then design a workflow application to assign the job to a service manager to do an evaluation or send the request to a service tech or sub to make the fix.
Service techs are equipped with smartphones, Pocket PCs, or Tablet PCs, which lets them sign off on jobs from the field, as well as view workorders and job schedules.
Learn more about markets featured in this article: Denver, CO.