Our step-by-step illustrations show how to prevent issues that lead to customer dissatisfaction.
Our step-by-step illustrations show how to prevent issues that lead to customer dissatisfaction.

Summer is a good time for builders to zero in on recurring issues that haunt the service department: callbacks. A significant reduction in callbacks can save money and boost a builder's reputation. Below is a list of the top five peskiest callbacks, as rated by user clicks. We've also provided expert advice on how to avoid them.

Leaky Decks
Keeping water away is the key to a well-built deck.

Crumbling Stucco
Why three-coat stucco is making a comeback.

Water-Logged Windows
When flashing windows,use the right components—and in the right way—to shed water away from the opening.

Rotting Roofs
Metal drip edges along the roof perimeter help prevent water from running under the roof shingles.

Peeling Paint on Wood Doors
Shrinkage will pull joints open and expose bare wood that was hidden when paint was applied.

SHARE YOUR EXPERIENCE: What are some of your most common service issues? Leave your comments below and let us know how you've solved them.