Nest users weren't happy about the technology company's announcement stating they would be shutting down their Revolv smart home platform, says Fast Company contributor Mark Wilson. Though Nest discontinued the product years ago, it still worked for those who owned it. But now, Revolv users will find their systems completely dormant on May 15.
Smart home tech products and the Internet of Things are rapidly changing industries, so something like this isn't all that out of the ordinary. But how can companies discontinue products in a graceful way without pulling the rug out from under their clients? Wilson provides one possible solution:
But technology is improving faster than ever, you say. No one wants to wait 10 years between new Clappers, you say. Can’t we have Valley products that are both bleeding-edge and reliable?
"If you think about Comcast and their home security, or DVRs, if they were to discontinue supporting something, I’m paying less per month, or they’re replacing it with another thing," John Edson, president of Lunar, says. "I think that’s an interesting model. "Specifically, that model is something like hardware as service, rather than hardware as product. Rather than paying $300 for a thermostat that might become a brick in two years, you’ve subscribed to a service, with hardware that can be swapped in or out as necessary to provide that service.