THE NAHB RESEARCH CENTER RECENTLY certified two home builders in quality assurance as part of the National Housing Quality (NHQ) program's Certified Builder initiative. Grayson Homes and KB Home's Las Vegas division are the first two builders in the nation to earn quality assurance certifications following a rigorous NAHB Research Center audit of the implementation of their quality assurance systems. Three other builders participating in the pilot program are moving toward certification by the end of the year.
Participation in the program is designed to reduce or eliminate callbacks, save money by reducing cycle time, reduce exposure to litigation due to construction defects, and establish a trustworthy reputation among builders. The program provides a painstaking and complete review of business practices and ensures that all elements of the company's quality assurance system are incorporated to provide greater customer satisfaction.
NAHB Research Center president Michael Luzier is excited about the program's development and is “confident that its implementation on a national scale will bring about greater efficiencies for participating builders and higher rates of customer satisfaction.”
Grayson Homes, a privately held builder headquartered in Ellicott City, Md., has long had a visible dedication to quality assurance and customer satisfaction. In 2002, Grayson's trade contractors began training with the NHQ Certified Trade Contractor program. And in 2004, the company won the NHQ Silver Award, the highest recognition by the housing industry for quality achievement.
KB Home is also a pioneer in quality assurance. In November 2003, after the Las Vegas division successfully implemented NHQ's Certified Builder program, the publicly held company announced it would become the first big builder in the country to employ the Certified Trade Contractor program nationwide.
Says Dean Potter, director of quality programs at the NAHB Research Center, “By focusing builders and trade contractors on getting the job done right the first time, NHQ certification differentiates those who talk about quality from those who can demonstrate it. These first two NHQ Certified Builders certainly represent that differentiation.”