Six major home builders and 10 mostly western communities won recognition in a survey of 100,000 home buyers in 1,074 communities for outstanding customer satisfaction ratings, earning 2003 Homebuyers' Choice Awards. The awards were made by Eliant, in Irvine, Calif., based on its ongoing market surveys.

Robert Mirman, Eliant's CEO, said that home buyers surveyed seemed increasingly satisfied with the level of quality and service they are receiving from home builders. Eliant (formerly National Survey Systems) has surveyed home buyers for the past 16 years and ranked new-home communities in more than 25 categories, including home installation and workmanship; readiness of home at the time of move-in; and the buyer's perception of the construction, sales, and customer service process and personnel.

Homebuyers' Choice
The top 10 winning builders and communities for overall satisfaction are:
Builder Community Name City, State
1. John Laing-Colorado Springs Sage Meadow Fountain, Colo.
2. U.S. Home-Denver Carriage Club Littleton, Colo.
3. U.S. Home-Denver Red Hawk Castle Rock, Colo.
4. John Laing-Colorado Springs Daybreak at Claremont Ranch Colorado Springs, Colo.
5. U.S. Home-Denver Saddle Rock Aurora, Colo.
6. Greystone-Nevada Laurelwood Las Vegas
7. U.S. Home-N. Colorado Settlers Village Milliken, Colo.
8. John Laing-Colorado Springs Tapestry-Mayfair-RidgeView Colorado Springs, Colo.
9. Greth Homes Estates Cedar Hollow Mohnton, Colo.
10. John Laing-Inland Empire Menifee-Newport Canyon Menifee, Calif.
State of Readiness
Home readiness ranks among top drivers of customer satisfaction; it is also among the hardest to achieve. Eliant's top 10 finalists for readiness:
Builder Community Name City, State
1. Signature Properties Heritage Grove Brentwood, Calif.
2. Lennar/U.S. Home-Inland Halliston Burbank Hills, Calif.
3. John Laing-Colorado Springs Sage Meadow Fountain, Colo.
4. Pardee-Las Vegas Verona Henderson, Nev.
5. Greystone/Lennar-Phoenix Legends at Augusta Ranch Mesa, Ariz.
6. Pardee-San Diego Beachwood San Diego
7. MBK Homes Ltd. Traditions at the Oaks Murrieta, Calif.
8. SummerHill Homes Nolan Farms Pleasanton, Calif.
9. Lennar-Orange County Crestwood at Chardonnay Hills Temecula, Calif.
10. U.S. Home-Denver Red Hawk Castle, Colo.

Learn more about markets featured in this article: Los Angeles, CA, Colorado Springs, CO.