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Jeremy Koster

Jeremy Koster's Posts

Big Picture: Process: Fix It Now Big Picture: Process: Fix It Now

If you've gone to an operations meeting recently, you probably uttered or have heard the word "process" more than once. Typically, you'll hear the question, "what is your process?" I would submit that we change the way we pose this challenge, from "what is your process?" to "show me your process in writing." Read more

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Big Picture: Accentuate the Positive Big Picture: Accentuate the Positive

Customers' first impression of you had better be good, or it'll be their last. Read more

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Big Picture: Labor Pain Management Big Picture: Labor Pain Management

The time to get closer to your trades and their capacity is now, before the uptick. Read more

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