Voices

Carol Smith

Author and presenter Carol Smith is president of Home Address, a Colorado Spring, Colo.-based customer service consulting firm.

Carol Smith's Posts

Get the Most Out of Customer Surveys Get the Most Out of Customer Surveys

From industry expert Carol Smith, here are 14 ways to make sure you're benefiting from buyer feedback. Read more

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14 Questions to Ask Before Launching a Customer Satisfaction Survey 14 Questions to Ask Before Launching a Customer Satisfaction Survey

Home buyer feedback is essential to any successful firm; here's how to get it. Read more

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